Privacy Policy
Effective Date: August 6, 2026. This Privacy Policy details our commitment to safeguarding your personal information, vehicle records, and insurance claim documentation.
Encrypted Storage
All insurance documents and personal identifiers are stored in enterprise-grade, encrypted database infrastructure.
Zero Data Selling
We never monetize or sell customer records, phone numbers, or claims history to third-party advertisers.
User Control
You maintain full ownership of your records with the right to view, update, or request data deletion anytime.
1. Information We Collect
To provide transparent two-wheeler insurance claim tracking, ClaimDesk collects necessary details when you register, log in, or submit documents through TVS dealership channels:
- Customer Identity Data: Full Name, Primary Mobile Number, Email Address.
- Vehicle Information: Two-wheeler Make & Model, Registration Number, Chassis Number, VIN.
- Insurance Policy Details: Policy Holder Name, Insurance Provider, Policy Number, Expiry Date.
- Claim Documents: Driving License, Registration Certificate (RC), Surveyor Inspection Reports, Repair Estimates, Damage Photographs, and Invoices.
2. How We Use Your Information
Your data is strictly utilized to operate the ClaimDesk platform and facilitate claim processing between Hari Om Sri TVS dealership service advisors and vehicle owners:
- Authenticating customer identity and securing account access.
- Displaying real-time claim milestone stages (Surveyor Assigned, Estimate Prepared, Approval Received, Parts Ordered, Repair, Delivery).
- Sending automated notification alerts (SMS, Email, WhatsApp) regarding claim updates.
- Allowing direct communication between customers and dealership service advisors.
3. Data Security & Infrastructure
ClaimDesk utilizes enterprise-grade Supabase backend infrastructure protected by Row Level Security (RLS) policies. All communication between your device and our servers is encrypted in transit via SSL/TLS (HTTPS). Access to administrative dashboards is restricted exclusively to authorized dealership personnel.
4. Cookies & Session Management
ClaimDesk uses essential session cookies solely to keep authenticated users securely logged in across pages. We do not use persistent advertising cookies, cross-site trackers, or behavioral profiling scripts.
5. Third-Party Services
ClaimDesk integrates with trusted infrastructural service providers:
- Supabase: Cloud database, storage buckets, and authentication gateway.
- Google Auth (Optional): Secure single sign-on option for vehicle owners.
6. Contact & Data Officer
For privacy inquiries, data modification requests, or questions regarding your stored claim documentation, please contact our team: